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IT outsourcing (e.g. network support, IT security services, etc.) not only increases the speed and efficiency of company’s operations but also lowers its operational costs, reduces time-to-market, and raises productivity – the key success factors.

SkyNet’s IT Outsourcing Services include Service Level Agreements that determine the obligations and performance measurements, which form the basis of the business engagement model. We take a holistic approach with you because we know that all the technology in the world does not accrue value-for-money benefits if it is not properly aligned with your overall business strategy.

1. PREMIUM SUPPORT PACK [PSP]

SkyNet maintain a team of experienced IT professionals who is specializing in supporting your major IT requirements. Our commitments to better serve our valued customers through superior quality support and services, which prominently sets us apart within the rivalry. The key features of PSP include:

  • On-site Support included routine desktops troubleshooting, mission critical file/ print/ mail servers in Microsoft Server, Exchange and/or Lotus Notes Domino operating environment;
  • Telephone and/or Remote Support from our engineer(s) included general telephone technical support services, however not exceeding twenty (20) minutes per call; and
  • Initialization Support included engineer(s) on-site to carry out a general walk through of initial network audit to establish a support baseline; and comes with optional Remote Access support service.

For further details on subscription plans, we strongly encourage a confidential discussion to be arranged with our Network Specialist(s) prior to quoting any suitable pricing for a desired cost-effective PSP for your esteemed organization. The recommended entry level of PSP is usually from 20 service units or 10 service hours.

2. INTRUSION PREVENTION SUPPORT PACK [IPSP]

Implementing & deploying proactive Intrusion Prevention System (IPS) technologies by enterprise and SME organizations will result in fewer successful so-called blended attacks such as Trojan horse, Worms, Port scanning, DoS, etc. This means more efficient use of scarce corporate security resources and lower operating costs as well.

By investing in our IPSP package, corporate and SME organizations can achieve superior protection for their networks and a proven ROI, all designed to be at a very attractive or affordable price.

IPSP comes with On-site Support 8x5x4, within 4 hrs or Next Business Day response, per annum or renewable. The key features are:

  • Time: 9am to 5pm, ex-works Singapore; Monday to Friday (Excludes Sats, Suns and Public Holidays);
  • Troubleshooting and arrange one-to-one swap upon fault confirmation; client must have valid hardware warranty;
  • Up to 5 on-site incidents per contract [limited to 1 hour per site call]; and
  • Limited Phone and Email Support from designated engineer(s).

Hot Promotional Price: from SGD600* [before GST] only per pack!!

3. INTRUSION PREVENTION MANAGED SERVICES [IPMS]

IPMS is designed to be at a very attractive or affordable price and for those organizations who do not wish to invest in a IPS but can still enjoy superior protection for their networks with a proven ROI.

IPMS comes with NSS approved IPS along with On-site Support 8x5x4, within 4 hrs or Next Business Day response, per annum or renewable. The key features are:

  • Price: “ZERO” upfront capital investment cost
  • Option to purchase: At the end of contractual period, customer is given the option to purchase the used IPS from 20% of the original market price
  • Low TCO and worry free on recurring costs
  • Time: 9am to 5pm, ex-works Singapore; Monday to Friday (Excludes Sats, Suns and Public Holidays);
  • Troubleshooting and arrange one-to-one swap upon fault confirmation; client must have valid hardware warranty;
  • Up to 5 on-site incidents or routine servicing maintenance or IPS reporting per contract [limited to 1 hour per site call]; and
  • Limited Phone and Email Support from designated engineer(s).

For further details on subscription plans, we strongly encourage a confidential discussion to be arranged with our IT Security Consultant(s) prior to quoting any suitable pricing for a desired cost-effective IPMS for your esteemed organization.

4. SME SUPPORT PACK [SSP]

SSP comes with On-site Support 8x5x4, within 4 hrs or Next Business Day response, per annum or renewable. The key features are:

  • Time: 9am to 5pm, ex-works Singapore; Monday to Friday (Excludes Sats, Suns and Public Holidays);
  • Troubleshooting and arrange one-to-one swap upon fault confirmation; client must have valid hardware warranty;
  • Up to 5 on-site incidents per contract [limited to 1 hour per site call]; and
  • Limited Phone and Email Support from designated engineer(s).

Hot Promotional Price: from SGD500* [before GST] only per pack!!

* Terms and conditions apply!